Privacy Policy

Northstars ("we", "us"), operated by JL Group Inc, builds AI-powered phone receptionist, missed-call text-back, website, and business organization services for small businesses. When you call a business that uses our services, we handle calls and text messages on that business's behalf.

When you call or text a business that uses Northstars, we collect your phone number, the date, time, and duration of your call, and the content of any voicemail or conversation needed to answer your question or book an appointment. If you provide information during a call — such as your name, email address, or booking details — we pass that information to the business you contacted.

We use your information to answer your calls, return missed calls, send a single automated text message when your call goes unanswered, and help the business you contacted follow up with you or book your appointment. We do not sell your information, and we do not send recurring marketing or promotional text messages.

When you sign up for a Northstars account — or provide your phone number to us or to a business that uses Northstars — you expressly consent to receive text messages from that business's Northstars phone number, including missed-call replies and service-related messages. Consent to receive text messages is not a condition of any purchase.

By calling a business that uses Northstars, you provide your phone number and initiate the contact, which consents to a one-time automated text response if your call is missed. Message frequency varies; typically one message per missed call. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. After that, you will receive no further text messages from that business's Northstars number. For help, reply HELP or contact us using the details below.

We share call and message data only with the business you contacted and with the service providers that operate our phone and messaging infrastructure (such as our telecommunications and AI providers), strictly to deliver the service. We never share your information with advertisers or data brokers.

Call and message records are kept only as long as needed to operate the service for the business you contacted, and are protected with industry-standard safeguards. Businesses using Northstars can view and delete the records associated with their own numbers at any time.

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email below. We will respond within a reasonable time.

Questions about this policy? Email us at jlgroupinc@outlook.com and we will help.