Refund Policy

Northstars is a service operated by Bright Star LLC. We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider, Paddle. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net or contact our support team at the email below, and we'll take care of it.

Monthly charges — the care plan and any AI add-ons — can be cancelled at any time by contacting us. Cancellation stops all future charges, and you keep access through the end of the period you've already paid for.

If you were charged in error, or a monthly charge went out after you cancelled, contact us and we'll make it right, including a refund of the mistaken charge.

If a website build is refunded within the 30-day window, the website we built is taken offline and you no longer have rights to use the generated site content, since the build fee is what transfers those rights to you. Any photos or business details you uploaded yourself remain yours.

1. Visit paddle.net, or email us at the address below with the email address you used at checkout.

2. Tell us briefly what went wrong — we may be able to fix it first, but the choice is yours.

3. Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank.

Bright Star LLC (operating Northstars)

Email: jlgroupinc@outlook.com